1. Data Controller
Smyrna Bilgi Teknolojileri ve Destek Hizmetleri LTD. ŞTİ. ("Company") would like to inform you about the processing of your personal data within the scope of remote support services, in accordance with relevant data protection regulations.
2. Personal Data Processed
- Identity information (name, surname)
- Contact information (phone, email)
- Computer screen content and system information
- Remote access session logs (connection duration, IP address)
- Files and information shared during support
3. Processing Purposes
Your personal data is processed for the purposes of providing technical support services, diagnosing and resolving issues, evaluating service quality, and fulfilling legal obligations.
4. Retention Period
Remote access session logs are retained for 6 months, and support request information for 2 years. Data is irreversibly destroyed after the retention period.
